Privacy Policy
Effective Date: 31 March, 2025
Last Updated: 31 March, 2025
1. Introduction
Protec Technologies Inc. ("PROTEC," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data when you interact with www.protecrecovery.com (the "Site"), our mobile application, recovery devices, and related services (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, you should discontinue the use of our Services
2. Information We Collect
We collect and process different types of personal data, depending on how you interact with our Services.
2.1 Personal Information Provided by You
When you create an account, subscribe, purchase a product, or contact PROTEC Recovery, we may collect:
Name
Email address
Phone number
Date of birth
Username and password
Billing and shipping addresses
Payment information (processed securely through third-party providers)
Order and subscription history
Customer support interactions
2.2 Biometric and Recovery Data
If you choose to connect PROTEC Recovery with third-party wearables or health tracking applications, we may collect and process:
Heart rate variability (HRV)
Resting heart rate (RHR)
Sleep data, including duration, quality, and stages
Training load, activity strain, and exertion levels
Respiratory rate and body temperature
User interaction with recommended recovery protocols
We do not manufacture wearables or track biometric data independently. Our Services rely on data from third-party wearables and health-tracking platforms to generate AI-driven recovery recommendations.
2.3 Device and Usage Data
When you access our Site or Services, we may automatically collect:
Device type, operating system, and browser details
IP address and geolocation data
Pages visited, time spent on the Site, and referral sources
App usage metrics, including interactions with recovery protocols
2.4 Marketing and Communications Data
Preferences regarding marketing communications
Responses to surveys, promotions, or competitions
2.5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the functionality and performance of our Services. These include:
Essential cookies required for website functionality
Performance cookies to measure website traffic and user interaction
Functional cookies to remember preferences and settings
Marketing cookies for targeted advertising campaigns
Users can disable cookies through their browser settings or visit www.allaboutcookies.org for more information.
3. How we use Your Data
We process personal data for the following purposes:
To provide and operate our Services, including AI-driven recovery recommendations
To process transactions, manage subscriptions, and fulfill orders
To improve and optimise our recovery algorithms through anonymised data analysis
To personalise recovery protocols based on biometric and user engagement data
To enhance customer support and respond to inquiries
To detect, prevent, and investigate fraud or security risks
To comply with legal and regulatory obligations
To conduct marketing and promotional activities, subject to user preferences
We do not use AI to make fully automated decisions that significantly affect users without human oversight.
How we share your Data
We do not sell or rent personal data. However, we may share information with:
4.1 Service Providers and Business Partners
We engage third-party service providers to facilitate payment processing, data storage, analytics, marketing, and customer support. These providers are contractually obligated to process data securely and in compliance with applicable laws.
4.2 Wearable and Health Data Integrations
If you choose to integrate PROTEC Recovery with third-party wearables or health-tracking platforms, we may receive and process your biometric data as outlined in this policy.
4.3 Legal and Compliance Obligations
We may disclose personal data when required by law, regulatory authorities, or to protect the legal rights and security of PROTEC Recovery, our users, or others.
data security and retention
We implement technical and organisational measures to safeguard personal data, including:
Encryption of stored and transmitted data
Secure access controls to prevent unauthorised access
Regular security audits and compliance reviews
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Users may request data deletion, subject to legal and operational obligations.
International Data Transfers
As a UK-based company, PROTEC Recovery processes data globally. If data is transferred outside the UK, European Economic Area (EEA), or other jurisdictions with data protection laws, we ensure appropriate safeguards, such as:
Standard Contractual Clauses (SCCs) for international data transfers
Compliance with applicable data protection regulations
your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Restrict or object to processing in certain circumstances
Opt out of marketing communications
Request data portability in a structured format
To exercise these rights, contact us at privacy@protecrecovery.com. We will respond to verified requests within 30 days.
Marketing communications and advertising
Users may opt out of marketing emails, SMS, or targeted advertisements at any time. Instructions for opting out are included in all communications. Users can also manage preferences through their account settings.
To opt out of targeted advertising:
Adjust browser settings to limit tracking
Use opt-out tools provided by online advertising platforms
Disable marketing cookies in the Site’s cookie preferences
Cookies and tracking technologies
Users can control cookies and tracking technologies by:
Adjusting browser settings to block cookies
Using privacy extensions or plug-ins
Opting out of analytics tracking via third-party opt-out tools
For more details on managing cookies, visit www.allaboutcookies.org.
Changes to this privacy policy
We may update this Privacy Policy periodically. Significant changes will be communicated through:
An updated version on our website
Email or in-app notifications to registered users
The "Last Updated" date reflects the latest revision. Continued use of our Services constitutes acceptance of the updated policy.
Compliance Framework
This Privacy Policy is designed to comply with the UK Data Protection Act 2018 (DPA), General Data Protection Regulation (GDPR), and other applicable data protection laws.