Warranty Policy

3. Warranty Exclusions

This Warranty does not cover the following:

• Cosmetic Damage: Scratches, nicks, dents, or normal wear and tear affecting plastic surfaces or any externally exposed parts that do not impact device functionality.

• Consumable Parts: Charging cables, battery packs, and any other consumable components unless failure is due to defects in materials or workmanship.

• Accidental or External Damage: Damage caused by water, flood, fire, earthquakes, exposure to extreme conditions, or other acts of nature.

• Misuse or Improper Handling: Damage caused by dropping, crushing, submerging in water, or exposing the device to extreme heat, cold, or chemicals.

• Unauthorised Modifications: Damage or defects resulting from repairs, alterations, disassembly, or modifications carried out by anyone other than PROTEC Recovery or an authorised service provider.

• Incorrect Charging Methods: Damage caused by the use of non-PROTEC-approved power cables, charging docks, or voltage settings.

• Failure to Use as Intended: Damage resulting from use outside of normal and customary recovery applications, including misuse of the device in any way that contradicts PROTEC Recovery’s usage guidelines.

• Devices Used Without an Active Subscription: If a user cancels their device subscription and is no longer an active subscriber, they will not receive warranty coverage or replacement devices beyond the initial 12-month period.

If any of the above conditions apply, the device will not be eligible for warranty service, and the customer will be responsible for the cost of any repairs or replacements.

4. Warranty Service Process

If a PROTEC Recovery device develops a fault that is covered under this Warranty, the customer must follow the warranty service process outlined below:

1. Submit a Warranty Request: Contact support@protecrecovery.com with your proof of purchase, order number, and email address used for the original purchase.

2. Return the Device: If warranty service is approved, the customer must mail the defective device to:
   PROTEC Technologies Ltd.
   5-7 Tobermore Road, Draperstown, Co. Derry, N Ireland, BT45 7HY

3. Shipping Costs: The customer is responsible for covering all return shipping costs. PROTEC Recovery does not provide prepaid shipping labels for warranty returns.

4. Replacement Process: Upon receipt and inspection of the defective device, PROTEC Recovery will provide a replacement device at no cost if the claim is approved.

5. Processing Time: Warranty claims will be processed within 7-10 business days of receiving the device.

If the returned device does not meet the criteria for warranty coverage (e.g., evidence of misuse, accidental damage, or unauthorised repairs), the claim will be denied, and the product will be returned to the customer at their expense.

5. Warranty Coverage for device subscription usage

For customers with an active device subscription, PROTEC Recovery will replace defective devices free of charge beyond the initial 12-month warranty as long as their subscription remains active.

If a user cancels their device subscription, their eligibility for a free replacement device ends, and they will no longer receive warranty coverage beyond the initial 12-month period.

This extended warranty benefit applies only to active subscribers who continue their device subscription without interruption.

6. Limitation of Liability

To the maximum extent permitted by law, PROTEC Recovery:

• Shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use a PROTEC Recovery device, including but not limited to loss of data, financial loss, or loss of performance metrics.

• Limits damages to the purchase price of the product—customers shall not be entitled to compensation exceeding the original purchase price.

• Does not assume liability for any fitness, medical, or performance-related outcomes—PROTEC Recovery devices are intended for general recovery guidance and should not replace professional medical or sports therapy advice.

This Warranty does not cover any claims beyond the express terms set forth in this document, and any implied warranties, including merchantability or fitness for a particular purpose, are expressly disclaimed unless otherwise required by law.

7. Dispute Resolution

If a customer disputes a warranty decision, they must first attempt resolution by contacting PROTEC Recovery’s customer support team at support@protecrecovery.com.

If the dispute cannot be resolved, the matter will be subject to binding arbitration in accordance with UK consumer law. Customers waive the right to participate in any class-action lawsuit against PROTEC Recovery regarding warranty claims.