Warranty terms.

Manufacturing defects. Component failure. We’ve got you covered.

Warranty Terms

1. Overview

All PROTEC Recovery products come with a manufacturer's warranty against defects in materials and workmanship. This warranty is in addition to your statutory rights.

2. Warranty Coverage by Product

PROBOOTS 2 (Compression Boots): 1 year, covering compressor and controls
CryoLink H (Horizontal Cold Plunge): 2 years, parts and labour
CryoLink V (Vertical Cold Plunge): 2 years, parts and labour
Sauna (all models): 2 years, parts and labour
AtmosChamber (all models): 2 years, covering the chamber and the main parts of the oxygen concentrator
Kelvin (Cryotherapy Chamber): 1 year on the whole machine, 3 years on core components
LumaBed (Red Light Bed): 5 years on the machine, lifetime LED warranty
PROCHARGE Tremor Roller: 1 year
PROGUN nano: 1 year

The term is set by the product and does not change with how the product is used. A unit in a gym, spa or clinic carries the same cover as one in a home.

3. What's Covered

3.1 Included in Warranty

Defects in materials
Defects in workmanship
Manufacturing faults
Electronic/electrical failures (not due to misuse)
Structural defects

3.2 NOT Included in Warranty

Normal wear and tear (fabric wear, surface scratches)
Accidental damage (drops, impacts, spills)
Misuse or failure to follow product instructions
Unauthorised repairs, modifications, or disassembly
Cosmetic damage that does not affect function
Consumables (filters, straps, covers)
Acts of nature (flooding, lightning, fire)

4. Warranty by Region

4.1 United Kingdom

Full warranty as stated above. We cover return shipping and replacement shipping for all valid warranty claims.

4.2 European Union

Minimum 2-year legal guarantee under EU consumer law. Our warranty runs concurrently. We provide a return label or reimburse return shipping. Replacement shipping covered.

5. How to Make a Warranty Claim

Step 1: Gather information. Before contacting us, please have your order number or proof of purchase, product serial number (if applicable), photos/videos of the issue, and a description of the problem.

Step 2: Contact us. Email support@protecrecovery.com with the subject line "Warranty Claim - [Product Name] - Order #[Number]" and include all information from Step 1.

Step 3: Troubleshooting. Our team may ask diagnostic questions, request additional photos/videos, provide troubleshooting steps, or offer remote support.

Step 4: Resolution. If the issue is covered under warranty, we will repair the product, send replacement parts, provide a full replacement, or issue a refund, at our discretion.

Step 5: Shipping. We provide a return label for UK/EU customers. Ship in original packaging if possible. Replacements are shipped within 3–5 business days of claim approval with tracking provided.

6. Warranty Claim Timeframes

Initial response: within 2 business days
Troubleshooting: 1–5 business days
Claim decision: within 5 business days of receiving product
Replacement shipping: 3–5 business days

7. Proof of Purchase

Valid proof of purchase includes order confirmation email, invoice, or bank/credit card statement showing the purchase. We maintain purchase records: if you've lost your proof, we can look up orders by email address.

8. Warranty Transfer

Warranty is transferable to new owners for gifts. Original proof of purchase is required. Contact us to register the new owner.

9. Out-of-Warranty Service

For products outside the warranty period, please contact us at support@protecrecovery.com to discuss available options. Spare parts may be available at cost plus shipping where stock allows.

10. Your Statutory Rights

This warranty does not affect your statutory rights under:

UK: Consumer Rights Act 2015: 30-day right to reject faulty goods, right to repair or replacement, and additional protections
EU: Consumer Sales Directive: 2-year guarantee on goods

11. Limitations

This warranty is valid only for products purchased from PROTEC Recovery or authorised retailers
Products purchased from unauthorised sellers may not be covered
Warranty void if serial number is removed or altered